Home layer
Show the right tasks and data at the right time to boost satisfaction and reduce complaints.
A personalised overview
Ground zero is a personalised hub that shows each user what matters most – when it matters. It surfaces key tasks, important data and relevant updates to help people stay on top of things.
By adapting to each person’s needs, it reduces friction, prevents issues and makes it easier to act. The result? A smoother, more intuitive experience where users feel informed, in control and confident using the app.
How users access the Home layer
App launches
Automatically opens homescreen
Home
Landing view with personalised tasks and info
Access from a layer 1
Tap ‘Home’ to return to the home layer
Access from a layer 2/3
Back returns to previous layer
Rules
- Prioritise personalisation Ensure the view is a personalised overview by showing quick actions and data relevant to that specific user
- Surface key tasks Display modules that surface key tasks and relevant next best actions (NBAs) first. The primary goal is to help the user act easily and quickly without too much though.
- Relevance Only display information that is timely and relevant. If a module is inactive (e.g no payment due), it should not be visible.
- Deliver confidence Use concise status updates to make users feel informed and in control, one quick glance should tell them their status.
- Avoid generalisation Don’t display generic content. If it isn't relevant to the individual user, it should not be on their Home screen.
- Bury the status Do not make users tap into Layer 1 to see their immediate, most important actions, show it here first.
- Use redundancy Don’t duplicate information that is better served on a dedicated Layer 1 page (e.g showing a full usage graph history). Show only the most recent data point.
Interactions
-
Vertical page scroll
Header collapses on scroll - Header
- Opens account (Layer 2)
- Opens chat (Layer 2)
- Balance card
- Quick actions
- Horizontal scroll
- Data tile (small)
- Navigates to selected Layer 1 page
- Data tile (medium)
- Tapping opens respective Layer 2 pages
- Disruptive tile
- Text tile
- Image card
- External header
Page content
Here is an overview of the types of tiles and content which can be displayed
on a home layer.
Please reference tile documentation and guidance for specific information
around designing and content rules for cards.
